For the purpose of the Data Protection Act 1998 (the "Act"), Woohoo.Tax Limited is the data controller and our contact office address is at Box 38, 1 Rocks Lane, London, SW13 0DB.
Information we may collect from you
We may collect and process the following data about you:
Information you may provide to us. You may give us information about you by filling in forms (on our Website or otherwise), providing payment details, by corresponding with us by post, phone, e-mail, text message or otherwise. This includes information you provide when you register to use our Website, subscribe to any of our services, complete an online application form, place an order for services on our Website, participate in discussion boards or other social media functions that we may run on our Website, chat with any of our support agents on our chat forum, enter a competition, promotion or survey, and when you report a problem with our Website or services. The information you give us may include your name, date of birth, telephone numbers, address, other contact details, personal financial and tax information, billing information, financial and credit card information, National insurance number, bank account details and employment information.
Information we may collect about you. With regard to each of your visits to our Website we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer, tablet, mobile or other device (each being a "Device") to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information you post online either on our Website or on a third-party social media site to which we have access.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any other websites that we operate or may operate from time to time or other services we provide. We may share information amongst members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries ("Affiliates").We may also work with third parties (including HMRC and other entities, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Cookies are small text files stored on your computer browser or the hard drive of your Device and used for things such as remembering whether you've visited the Website before or to help us calculate how many new visitors our Website receives each month. They contain information about the use of your Device.
Any changes to this Cookies Policy will be posted here. We reserve the right to vary this Cookies Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. Please be advised that we currently use Google Analytics to perform this function
Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
All cookies that we utilise expire. The cookie relating to our on screen roll-down cookie alert that appears at the top of the page expires after 12 months. The cookie we utilise for users device resolution expires after 7 days. The cookies we use in relation to the live chat functionality are session-based and can remain on your Device for so long as the chat session remains live, which can extend to 3 years but is typically much shorter than this. We also use Facebook cookies which have a 3 month expiry.
Most browsers are set to accept cookies automatically. However, if you do not wish cookies to be stored on your Device you can change your browser settings so as to be notified when cookies are being sent, decide on a case-by-case basis whether to accept or decline cookies, or exclude them altogether. More information on how to do this is available here: www.allaboutcookies.org or www.youronlinechoices.eu. However please note that, if you use your browser settings to block cookies (including essential cookies) you may not be able to access all or parts of our Website. Your usage of the Website without changing your browser cookies settings will indicate your consent to usage of cookies in accordance with this section of our Terms and Conditions. You can change your cookie settings at any time.
Uses made of your information
We use information held about you in the following ways:
- to carry out our obligations arising from any contracts entered into between you and us including the provision to you with information, products and services that you request from us, providing online content and dealing with your requests and enquiries;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- where you have expressly consented to us contacting you for marketing purposes, by ticking the relevant box on our Website during the sign-up process, to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing client, we will only contact you with information about goods and services similar to those which were the subject of a
previous sale or negotiations of a sale to you;
- to notify you about changes to our service or products;
- to contact you in relation to service updates that affect you, regulatory updates that affect our services and any additional information in relation to our service that we think you may find interesting;
- to analyse and improve the services we offer;
- to ensure that content from our Website is presented in the most effective manner for you and on your Device;
- to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our Website to ensure that content is presented in the most effective manner for you and for your Device;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our Website safe and secure; to personalise the way the Website content is presented to you and provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine whether you are accessing the services from the UK or not; and
- to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.
Disclosure or Resale of Information to Third Parties
WooHoo.tax does not sell, rent, loan, trade, or lease any personal information collected by our Website, including application forms, download requests, or email lists. However, to be able to provide our services to you, we may need to share your data with our trusted third parties without your consent, including to HMRC, business partners, suppliers, sub-contractors for the performance of any contract we enter into with them or you, and relevant regulatory bodies in connection with our anti-money laundering reporting obligations under the Money Laundering Regulations 2007.
We may also share your personal data with our Affiliates and to analytics and search engine providers that assist us in the improvement and optimisation of our Website.
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets; and personal data held about our clients may be one of the transferred assets in the event of sale of the assets of our business to a third party
We may also share your personal data where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our standard terms and conditions; or to protect our rights, property, our customers, clients, Affiliates, or other related third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will not be responsible or held liable for the actions of third party sites from which you may have linked or been directed to our Website.
Security of your data
We will securely store and protect any private data we have in regards to the preparation of your tax refund by securing, storing, and protecting your data using industry best practice solutions. These include protecting our Website with Extended Security Certificates (using state of the art AES-128-GCM encryption) and training all of our staff in the importance of maintaining confidentiality of client information.
All information you provide to us is stored on secure servers. We do not process any payment transactions on our website. Any payments made in connection with our services are conducted via PayPal who utilise Secure Sockets Layer (SSL) encryption technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website or our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. It is important for you to protect against unauthorised access to your password and to your computer so we advise that you sign off when you have finished using a shared computer strongly recommend and that you do not use the browser’s password memory function as that would permit other people using your Device to access your personal information.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website and any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access however, we cannot guarantee the security of such information and, to the fullest extent permitted by law, we disclaim all liability and responsibility for any damages you may suffer due
Retention of your data
Information, when no longer required, is disposed of by secure destruction. We will keep your personal data only for as long as is reasonably necessary for the purpose that it has been processed and taking into account any legal requirements under the Act or any other applicable laws of England and Wales.
Privacy of your data
WooHoo.tax ensures that all client information concerning your financial or tax affairs is held as private and confidential. Information collected in writing and/or verbally for tax return filing services can and may be used for internal auditing purposes by WooHoo.tax, provided to the HMRC for external auditing purposes, used for the purpose of third party identity verification with approved organisations for the purpose authorised by you.
Privacy of our Email Lists
Individuals applying online are added to our email database using the forms provided on this Website. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone. In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but authorised WooHoo.tax staff, including other list subscribers.
We strive to only send email to those who want to receive it. If you would not like to receive future marketing emails from us, please use the 'unsubscribe' link located at the bottom of our email.
All communication between WooHoo.tax and users of the Website by contact forms or live chat is logged for security purposes. Telephone conversations between you and WooHoo.tax may be recorded. This information is never given, sold, leased, or otherwise disclosed to any third party.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the pages we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
You can always choose not to provide information. If the information is needed for a transaction, then the transaction will not proceed.
You will usually be able to add or update certain information on pages such as "My Account". When you update information, we will keep a copy of the prior version for our records unless you write to us to require us not to. You will be able to view all your data and communications with us via your WooHoo account on the Website at any time, night or day.
The Act gives you the right to access information held about you and to request that it is corrected if any of your details held are incorrect. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to verify the details that we hold about you may do so by contacting us via e-mail to firstname.lastname@example.org. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will typically take the form of your e-mail address and any password submitted upon registration.
Jurisdiction and Governing Law
All matters relating to the Website are governed by the laws of England and Wales, without reference to conflict or choice of law principles. You agree that the jurisdiction and venue for any legal proceeding relating to the Website shall be in appropriate courts located in England and Wales. We do not warrant or imply that the Website or materials on it are appropriate for use outside of this jurisdiction. The information contained on this Website concerning any products or services is applicable only in the jurisdiction and these products or services may not be available in all locations. If you are located outside of this jurisdiction, you are solely responsible for compliance with any applicable local laws.